FAQ

FAQ Help Center

Order and shipping

Free Delivery for orders over net purchase of HK$600.
Upon the order payment is confirmed, it will take 3-5 business days to process the order,
subject to stock availability
Under normal circumstances, the order will arrive at the delivery address in 2-4 business
days after dispatch. For remote areas, it might take 3-4 business days.
Delivery service is not available on Sundays and Public Holidays.

All orders are shipped from Hong Kong SAR, China.

  • For any changes to your order, please contact our customer service. Once an order has been
    shipped, it cannot be modified.
  • Each order can only use one discount code. Inappropriate use of discount codes may result in
    order cancellation.

Once the order has been processed a confirmation email will be sent to you immediately.
If you have not shopped with us online before. the confirmation email may go into your junk/spam
email folder.

Please note changes or cancellation is not available for Online orders.
Please contact us via cs@deluxessential.com for any enquiries.

Can’t find an Answer?

Payment and My account

We accept Visa, Mastercard, PayPal, Apple Pay, American Express, Alipay, WeChat Pay and
China Union Pay.

The security of our customers’ personal and credit card information is paramount to Aesop
and we continue to invest in the development of robust security systems.
Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a
secure transaction area in which to enter your payment information. You can be sure that
you have entered a secure area as a small padlock symbol will appear in the address bar of
your browser.
We also have secure firewall systems and daily scanning in place, to ensure that any
attempted intrusions are swiftly identified, and a biannual penetration security scan
conducted by our security partners. We regularly engage with industry experts to seek the
most up-to-date security advice, and are constantly seeking to improve upon our rigorous
processes.

Delux essential products do not contains plastic microbeads/microplastics?
No delux essential products contains plastic microbeads or microplastics; we have never utilised
such ingredients.
Shower Gel with Apricot Scrub exfoliates and cleanses the skin effectively. It hydrates the skin
helping to reduce trans epidermal water loss. Skin is softer and smoother. Infused with Lavender,
Rosemary and Geranium Oil, it has a pleasant aroma.